Refund Policy

This Refund Policy explains how cancellations and refunds work for Becide engagements. Your specific terms may also be set out in an order form or statement of work, which prevails where inconsistent.

Becide is provided on a business-to-business basis. Fees, billing frequency, and minimum terms are agreed in writing before onboarding.

Invoices are payable within the period stated on the invoice unless otherwise agreed.

Either party may terminate in accordance with the written agreement. Where no minimum term applies, either party may cancel on 30 days' written notice.

Cancellation takes effect at the end of the current billing period unless otherwise agreed. Access continues until the effective cancellation date for prepaid periods.

Fees are generally non-refundable except where required by law or expressly stated in your agreement.

If you cancel within fourteen days of your first paid invoice and have not materially used the Service, you may request a full refund of that invoice by contacting hello@foresight.app with your organisation name and invoice reference.

We do not provide pro-rata refunds for partial billing periods unless required by your agreement or the Australian Consumer Law.

If the Service is unavailable for a material period due to our fault, we may provide a service credit or extension at our discretion, calculated fairly based on the impact and your agreement.

On cancellation, you may request export of your data within the period stated in your agreement. After export or expiry of the restoration window, we delete data and schedule destruction of your encryption key per our exit process.

Nothing in this policy excludes, restricts, or modifies guarantees under the Australian Consumer Law that cannot be excluded. If the Service fails to meet a consumer guarantee, you may be entitled to a remedy.